FAQ

Do you offer an Ambassador Program?
Coming soon! We’ll share updates when the program launches—stay tuned.

Do you offer stylist pulls, studio services, or loan-out products for events?
At this time, we do not offer for-credit-only stylist pulls or product loanouts for fashion or charity events. We offer studio services to accredited national media and studio motion picture projects that match our vibe (and marketplace growth strategy). Contact us for more information on sign-out and restocking rates.

Do you collaborate with influencers or other brands?
Yes—on a selective basis. If you are a volume-led national brand or a merchandise-first social influencer with a single-platform engaged subscriber following of 30K+ active fashion-spenders and generate a minimum of $5K per each affiliate product-link (within 6 hours of post) , please contact us to discuss partnership opportunities.

Do you create custom items?
At this time, we do not manufacture or design merchandise. If you would like to see certain products on our site Contact us for more information.

When will my order ship?
All items are in stock and ship within 48 hours of purchase. Orders are processed and shipped from Los Angeles, California, via the carrier selected at checkout.

Shipping details:

• We ship to all U.S. states and territories, including PO Boxes and U.S. military bases (APO/FPO).
• Select international shipping is available where supported by our carriers.
• We do not cover tariffs, duties, or VAT that may be charged by your country’s customs office.

Tracking information will be emailed once your order ships. Please allow the carrier’s standard delivery time for your region.

What is your return policy?
We want you to love what you ordered. If something isn’t right, we accept returns within 14 days of delivery for store credit. Items must be unworn, unwashed, and have original tags attached. While we don’t offer refunds to the original payment method, you’ll receive store credit to shop with us again.

How do I start a return?
Simply Contact Us for return instructions. You’ll receive the return address and next steps. We don’t provide prepaid return labels, so customers are responsible for return shipping.

When will I receive my store credit?
Once we receive and inspect your return, an ItGirlsEra Gift Card will be emailed to you. Gift cards never expire and can be used anytime online at ItGirlsEra.com.

Can I exchange an item?
We don’t process exchanges directly, but you’re welcome to reorder the same item using your store credit if it’s still available.

What if my package is lost or damaged?
We understand shipping issues can be frustrating. While we’re not responsible for loss, theft, or damage after a package is confirmed delivered, we’ll do what we can to help you file a claim with the carrier. For items damaged in transit, please contact the shipping carrier directly as soon as possible.

Can I change my shipping address after placing an order?
For security and fulfillment accuracy, we’re unable to alter or redirect packages once an order is submitted.

Do you ship internationally?
Yes, we currently ship to select international destinations. Please note that duties, tariffs, and VAT (if applicable) are the customer’s responsibility. We’re unable to accept returns held due to unpaid fees.

How can I contact you?
For any questions about orders, returns, or custom services, please Contact Us. Our team is happy to assist.